• *Everyone's right to be be treated with dignity and respect
• *Fairness and honesty
• *Open communication while maintaining appropriate client confidentiality
• *Consistency within our organization
• *Dedication to our work, our clients, ourselves & to working together
• *Commitment to excellence & personal expertise
• *Maintaining a physically and emotionally safe and supportive environment for all clients and staff

• *Domestic Violence Response Hotline
• *Central Emergency and Relocation Services
• *Protective services for 18-59 year old individuals
• *Personal care boarding home services at Riverview Home
• *Homeless Prevention Services through the Housing Retention Program

• Creating Homes, Strengthening Communities, & Improving Systems: Philadelphia's Ten Year Plan to End Homelessness, endorsed by the Honorable Mayor John F. Street
• Diversion program: Diverting 150 individuals experiencing homelessness from emergency housing and providing a means of returning to safe, stable, & dignified housing in the community
• Shortening the average length of stay in emergency housing while providing quality shelter and services
• Implementation of Philadelphia's third Housing First Program: Utilizing the Housing First model to target families living with disabilities and having involvement in multiple social service systems
• Establishment of Philadelphia's First Engagement Center: Utilizing a low-demand apporach to engagement, Grace Cafe' provides a space for individuals experiencing homelessness to engage with Outreach staff in an non-threatening maner
• Project Homeless Connect: Philadephia joined 20 other cities across the country in a one day event to engage and house 106 individuals experiencing homelessness
• Launch of a citywide hotline for survivors of domestic violence

View more information about us on our Library Shelf:
oneneighborhood.org/library/shelves/OSH